Effective Date: January 2025
Last Updated: January 2025
This Privacy Policy explains how Decibel Peak (“we,” “us,” “our”) collects, uses, discloses, and protects personal information obtained through https://decibelpeak.com.
This Policy applies to visitors and customers located in the United States and is designed to comply with applicable U.S. state privacy laws, including:
- California CPRA / CCPA
- Virginia VCDPA
- Colorado CPA
- Connecticut & Utah privacy statutes
1. BUSINESS CONTACT INFORMATION
Decibel Peak
Montreal, Quebec, Canada
Email: info@decibelpeak.com
Website: https://decibelpeak.com
(We do not publish residential addresses for privacy and security.)
2. CATEGORIES OF PERSONAL INFORMATION WE COLLECT
We collect only what is necessary to operate our business.
2.1 Identifiers
- First and last name
- Email address
- Phone number
- Business name (if applicable)
- IP address
2.2 Commercial Information
- Records of services purchased
- Software licenses and subscriptions
- Transaction history
2.3 Financial Information
- Billing name
- Email address
- Payment confirmation records
⚠️ All payments are processed by third-party providers (e.g., Stripe).
We do not store full credit card or banking numbers.
2.4 Internet & Network Activity
- Pages visited
- Referring URLs
- Browser type
- Device type
- Interaction with ads or content
2.5 Client & Project Information
- Communications
- Creative files
- Strategy data
- Deliverables
2.6 Marketing & Newsletter Data
- Name
- Email address
- Subscription preferences
3. PURPOSES OF COLLECTION
We use personal information for:
- Customer support & communication
- Providing creative, consulting, and software services
- Processing payments
- Project management
- Newsletter and marketing communications (with consent)
- Analytics and website optimization
- Security, fraud prevention, and legal compliance
4. SOURCES OF PERSONAL INFORMATION
We collect personal information from:
- You directly (forms, checkout, email, messaging)
- Your browser or device
- Payment processors
- Advertising and analytics providers
5. DO WE SELL OR SHARE PERSONAL INFORMATION?
- We do not sell personal information for money.
- Under CPRA, certain advertising and analytics activities may legally qualify as “sharing” for cross-context behavioral advertising.
You have the right to:
- Opt out of the sharing of your personal information
- Limit the use of sensitive personal information, where applicable
You may exercise these rights through:
- Our cookie consent tools
- Your browser privacy settings
- Direct contact with us
We honor Global Privacy Control (GPC) signals where required by law.
6. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to:
- Payment processors (e.g., Stripe)
- Email service providers
- Analytics providers
- Advertising platforms
- Legal, accounting, and regulatory professionals
- Law enforcement when legally required
All disclosures are limited to legitimate business purposes.
7. DATA RETENTION
We retain personal information only as long as necessary to:
- Provide services
- Meet contractual obligations
- Meet legal and tax requirements
- Resolve disputes
Data is securely deleted or anonymized when no longer required.
8. YOUR U.S. PRIVACY RIGHTS
Depending on your state of residence, you may have the right to:
- Know what personal information is collected
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Opt out of targeted advertising
- Opt out of data sharing (CPRA)
- Request data portability
- Limit use of sensitive personal information
- Appeal a denial of a privacy request
- Receive equal services and pricing regardless of privacy choices
You will not be discriminated against for exercising your privacy rights.
9. HOW TO SUBMIT A PRIVACY REQUEST
To submit a verifiable consumer request, contact:
Email: info@decibelpeak.com
We will verify your identity before fulfilling your request.
Authorized agents may submit requests with written proof of authorization.
10. COOKIES & TRACKING
We use cookies as described in our:
- Cookie Policy (United States)
- Other regional cookie policies
Analytics and advertising tools may be used with consent.
11. DATA SECURITY
We implement reasonable physical, technical, and administrative safeguards to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
12. AUTOMATED PROCESSING & AI TOOLS
Where AI-assisted tools are used:
- Outputs are for assistance only
- No fully automated decisions with legal or similarly significant effects are made without human oversight
- You may request additional information regarding automated processing
13. CHILDREN’S PRIVACY
Our services are not intended for individuals under 18.
We do not knowingly collect personal information from minors.
14. THIRD-PARTY WEBSITES
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
15. POLICY UPDATES
We may update this Privacy Policy at any time. Updates are effective upon posting. Continued use of the website constitutes acceptance.
16. CONTACT INFORMATION (U.S. PRIVACY REQUESTS)
For all privacy-related matters:
Decibel Peak
Montreal, Quebec, Canada
Email: info@decibelpeak.com
Website: https://decibelpeak.com
(We do not publish residential addresses for privacy and security.)